Cart 0

jelly-cake-delivery-policy2.jpg

  1. Delivery service is only available for the postcode & zone as stated above.
  2. Orders will only be processed upon receipt of full payment.
  3. J2U requires at least 4 hours to process your orders. 
  4. Delivery time before 11am or after 5pm or on public holiday will be separately arranged with additional surcharge and on best effort basis without time guarantee due to peak hour.
  5. Ad-hoc or same day delivery service will have RM10 surcharge on top of standard delivery fees.
  6. For a successful delivery, J2U require a full address, time of sending, contact number, sender & recipient’s name. Full address requires exact unit number, floor number, full street name, neighbourhood, city, state, postcode.
  7. J2U will not accept responsibilities for late or non-deliveries under the following circumstances:
    1. Recipient is not present at the address given at the time which the delivery was requested to take place.
    2. The address given was incorrect or insufficient.
    3. No such person at the given address.
    4. No valid contact number was given to us to make reasonable attempts to contact the recipient in order to execute the order successfully.
    5. In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products.
    6. Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
  8. In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products.
  9. Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
  10. In rare cases of delayed delivery due to circumstances beyond our control, J2U will not be held liable for any claims.
  11. Multiple products (max. 2 cakes) for delivery to the same venue at the same time, under the same customer bill will be charged a one-time delivery fee. Deliveries to multiple venues, even under the same customer bill, will be charged as separate deliveries.
  12. Should there be a request to redirect orders, there will be an additional administrative fee of RM20.
  13. No cancellations are allowed after the order has been confirmed unless special circumstances were being accorded on a case by case basis. An RM20 administrative fee is payable for each amendment done to the order to recover transaction charges imposed on payment made via internet banking service.
  14. In the event where delivery order is out of stock, J2U will contact you to arrange for a replacement cake. It is our responsibility to replace a similar product of equal or lesser value.